Cancellation Policy

At NeuroLift, we understand that circumstances may arise requiring the cancellation of appointments. To ensure the smooth operation of our office and to accommodate all our patients, we have implemented the following cancellation policy:

Notice Period

Patients are required to provide a minimum of 24 hours’ notice for appointment cancellations. This allows us to offer the appointment slot to other patients in need.

Late Cancellation Fee

Cancellations made within less than 24 hours of the scheduled appointment time will be subject to a late cancellation fee of $50.00.

No-Show Policy

Patients who do not show up for their scheduled appointment without prior notice will also be subject to a $50.00 fee.

Emergency Exceptions

We understand that emergencies can happen. If you have a genuine emergency, please notify us as soon as possible, and we will work with you to find a suitable solution.

Rescheduling

Whenever possible, patients are encouraged to reschedule more than 24 hours in advance rather than cancel. This helps us maintain a timely and efficient schedule for all our providers and patients.

By scheduling an appointment with NeuroLift, you acknowledge and agree to abide by the terms of this cancellation policy. We appreciate your understanding and cooperation in helping us provide the best care to all our patients.

Thank you,
NeuroLift

 

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IN ASSOCIATION WITH BOKHARI MEDICAL
Two Divisions Committed to Your Health & Wellness
September News & Wellness Updates

Dear subscribers,

This September, we’re pleased to welcome two new members to our team. We’re also making room for a conversation about suicide prevention, recovery and asking for help. We hope this month’s updates help you feel more connected to our team and the care available to you.


Welcoming Two New Team Members
Aundrea Merchant, PMHNP-BC, FNP-BC, joining our Spring Hill team

We’re happy to welcome Aundrea Merchant, PMHNP-BC, FNP-BC, to our Spring Hill team. A dual board-certified Psychiatric Mental Health Nurse Practitioner and Family Nurse Practitioner, she brings more than 24 years of combined nursing experience.

Her background in behavioral health, primary care and chronic disease management informs a whole-person approach. Her psychiatric experience includes evaluations, medication management, supportive psychotherapy and individualized treatment planning.

Yoelis Folgoso, Medical Assistant at NeuroLift

We’re glad to welcome Yoelis Folgoso as a Medical Assistant. Working closely with our clinical providers, Yoelis supports Transcranial Magnetic Stimulation (TMS), Spravato® and Hyperbaric Oxygen Therapy services. With a patient-centered approach, Yoelis helps patients feel informed, comfortable and supported throughout their visits.


Wellness Means Asking for Help

September is National Suicide Prevention Month and Recovery Month. Both remind us how much it matters to listen without judgment and help people connect with support. Recovery can look different for each person, and care may need to change along the way.

World Suicide Prevention Day on September 10 continues the 2024–2026 theme, “Changing the Narrative on Suicide.” A conversation can begin with a simple question: “How have you really been feeling?” Give the person time to answer, listen and help them reach support when needed.

Support is available now.
In the U.S., call or text 988, or chat with the 988 Lifeline for free, confidential support, 24/7. You can reach out for yourself or someone you care about. In a life-threatening emergency, call 911.
When Should You Talk to Your Primary Care Provider?

Changes in sleep, mood, energy or appetite are worth discussing when they persist or begin affecting daily life. A primary care provider can help explore possible physical contributors and connect you with mental health care when appropriate.

At our Spring Hill location, primary care and psychiatric services are available in the same place, so you can bring questions about your physical and mental well-being to our team.

You don’t have to wait until things feel overwhelming to ask for help.

Illustration of supportive clasped hands and four people walking together toward a sunlit path
Natural Suggestions from NeuroLift

The Gratitude Pause

Take a moment to write down something you appreciated today. It might be a thoughtful message or a few quiet minutes outside. Keep it specific, and leave room for whatever else you’re feeling. If gratitude feels difficult right now, simply notice what helped you get through the day.


When Additional Support Is Needed

When symptoms persist, a clinical evaluation can help clarify what is happening and which options fit your needs. Depending on your assessment, care may include:

  • TMS Therapy: non-invasive magnetic stimulation used to treat depression, often when other treatments have not helped enough.
  • Spravato® (esketamine): a prescription nasal spray for adults with treatment-resistant depression, administered in a healthcare setting with required supervision and monitoring.
  • Medication Management: ongoing review of your symptoms, treatment response and side effects, with adjustments based on your needs.

If you’d like to speak with our team, call us at (727) 238-3241. You can also complete this questionnaire to help us understand your needs.


Our Locations

Largo  •  Clearwater  •  New Port Richey
Spring Hill  •  St. Pete  •  Tampa
Lakeland

Prefer to speak with our team? Call (727) 238-3241.

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